Privacy Policy

1. Who We Are

Clearwater Nutrition Pty Ltd (ABN 47 831 592 061) of 88 Collins Street, Melbourne VIC 3000, Australia ("we", "us", "our") operates the website at skeletaltrbeauta.world and sells the Slim Coffee Booster food supplement.

We are an APP entity subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the APPs and applicable Australian law.

2. Personal Information We Collect

We collect personal information you provide to us directly, including:

• Order information: full name, delivery address, telephone number, order reference, product and price details.
• Contact enquiries: name, email address, telephone number, message content and subject matter.
• Technical information: IP address, browser type, operating system, referring URL, pages visited, time and date of visit - collected automatically via server logs and, where consented, analytics cookies.
• Marketing preferences: consent status and communication preferences, if you subscribe to communications.

We do not collect sensitive information (as defined under the Privacy Act) such as health, financial or government identifier information unless you voluntarily provide it in a message. We do not require such information to process an order.

3. How We Collect Personal Information

We collect personal information:

• When you complete and submit the order form on our website.
• When you submit a contact form or send us an email.
• Automatically through server logs and, where you have given consent, analytics and advertising cookies. See our Cookie Policy for details.

Where practicable, we collect personal information directly from you. We will tell you at or before the time of collection why we are collecting it and how it will be used.

4. Why We Use Your Personal Information

We use your personal information for the following purposes:

• Order fulfilment: processing, confirming and dispatching your order; managing returns and refunds.
• Customer support: responding to your enquiries and resolving complaints.
• Legal obligations: complying with applicable Australian law, including consumer protection, tax and record-keeping requirements.
• Website improvement: analysing aggregated, anonymised usage data to improve our website - only where you have consented to analytics cookies.
• Marketing: sending you information about our products or editorial content - only where you have separately opted in and only in accordance with the Spam Act 2003 (Cth). You may opt out at any time.

5. Disclosure of Personal Information

We do not sell, rent or trade your personal information to third parties. We may disclose your personal information to:

• Fulfilment and logistics partners solely for the purpose of delivering your order (name and delivery address only).
• Payment processors to facilitate secure payment transactions. We do not store card details on our servers.
• Technology service providers (hosting, email, analytics) who are contractually bound to process data only on our instructions and who maintain appropriate security measures.
• Regulatory authorities and law enforcement where required by Australian law, court order or other legal obligation.

Where we engage third-party service providers located outside Australia, we take reasonable steps to ensure they handle your personal information in a manner consistent with the APPs.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. We implement Google Consent Mode v2: all advertising and analytics cookies are blocked by default until you give explicit consent. For full details, see our Cookie Policy.

7. Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include TLS encryption for data in transit, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

8. Your Rights Under the Australian Privacy Principles

Under the Privacy Act 1988 (Cth) and the APPs, you have the right to:

• Access the personal information we hold about you (APP 12).
• Correct personal information that is inaccurate, out of date, incomplete, irrelevant or misleading (APP 13).
• Make an anonymous enquiry where practicable (APP 2).
• Opt out of direct marketing communications at any time (APP 7).
• Complain about a breach of the APPs.

To exercise any of these rights, contact us at privacy@skeletaltrbeauta.world or write to: Privacy Officer, Clearwater Nutrition Pty Ltd, 88 Collins Street, Melbourne VIC 3000, Australia. We will respond within 30 days.

9. Complaints - Office of the Australian Information Commissioner

If you are not satisfied with our response to a privacy complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• GPO Box 5218, Sydney NSW 2001
• Phone: 1300 363 992

10. Retention of Personal Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements. Order records are typically retained for 7 years in accordance with the Corporations Act 2001 (Cth). Where personal information is no longer required, we securely destroy or de-identify it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be posted on this page with its "last updated" date. Where changes are material, we will take reasonable steps to notify you (for example by placing a notice on our website).

12. Contact

For any privacy enquiry, access or correction request:

Privacy Officer
Clearwater Nutrition Pty Ltd
88 Collins Street, Melbourne VIC 3000, Australia
Email: privacy@skeletaltrbeauta.world
Phone: +61 3 9012 4477